MountLassen.com CUSTOMER SERVICE - information
home what's new products recipes news shopping cart customer service
click here to search our site
fruits
nuts
grains
recipes
news
books

 Hay Prices
-



Golden Web Award 2002-2003 Winner 


Best of the Web Award 2003 Winner


home » products » Customer Service

Package Tracking, click here


Security  :  Shipping  :  Privacy Policy  :  Ordering  :
Company Info  :  Questions  :  Contact Us  :

-
Policies

SAFE-SHOPPING GUARANTEE

Your security is our utmost concern! Shopping on MountLassen.com is 100% secure, protecting you while registering or shopping at MountLassen.com.

We use SSL (Secure Sockets Layer) encryption technologies, the online industry standard, to ensure that your credit card and personal information cannot be intercepted during the ordering process.  Our secure server software encrypts information, ensuring that Internet transactions stay private and protected.  Your name, address, and credit card number--plus everything else about your order--can't be read by anyone else as the information travels from your computer to ours.

^ return to top

PRIVACY GUARANTEE

We are committed to ensuring and protecting your privacy. The information you provide during registering or purchasing at MountLassen.com is kept privateŚwe do not and NEVER WILL sell or exchange names, email addresses, or any other information about our online customers with third parties.

Our site MountLassen.com uses forms so that you can request or send information to Mount Lassen Farms.  Contact information (email address, phone number, etc.) from the order form is used to send your orders and information about you to our company.  Your contact information is also used to get in touch with you when necessary to fulfill an order or respond to your inquiry.  We will send you an email after you order as a receipt for your purchase.  We may also send you information on the status of your order shipment for your convenience. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is secure and is only used to bill you for products and services that you purchase at MountLassen.com.  Financial information remains private is not used for any other purpose than billing.

When you sign up to receive our newsletter, you may, from time to time, receive information from MountLassen.com about upcoming harvests, crop, hay, and produce updates and information we think you'll find valuable.  Your email address remains private and is never given out or sold to anyone else.  Your email address will never be spammed.  You may opt-out of receiving future emails at any time; click here to unsubscribe.

^ return to top

ORDERING

We would like to maintain a continuous personal relationship with our customers. If for any reason you are not satisfied with your order from Rumiano Farms, you may return it postage paid within 15 days of purchase and we will resend your order or refund your money. All customers understand and agree that all purchases from Rumiano Farms are taking place at the farm in Tehama County, California. Prices and availability are subject to change.

 

How to Make an Order

To place an order online, simply go to the item you would like to purchase.  Click on "Add to Basket".  This will put 1 item in your shopping cart and you will be taken to the "View Cart" page.  This is where you can increase the quantity of the items in your shopping cart.  Simply type in the number (quantity) that you would like and click on the "Adjust" button.  This will update your order quantity.  You can also hit the "Delete" button to delete each item.  You then have the option to "Continue Shopping" which brings you back to the last page you were on, or you may "Check Out" and proceed with the purchase.  Orders are processed on our secure server.

 

Payment Options

Payment in full is required to fulfill an order.  We accept Visa, MasterCard, Discover, an American Express.  Returned Check Charge on personal check orders will be an additional $25.00 charge and orders will be canceled or held until payment is made by certified check or money order.

Sales Tax

There is no sales tax on food items in the state of California. Our Alfalfa buyers must sign a certificate indicating the Alfalfa will be used in the production of food for human consumption.

^ return to top

SHIPPING

Our shipping method is UPS.  Shipping charges vary according to location.  All items are shipped directly from our farm in Vina, California.

International Shipping

There is an additional $10.00 shipping charge for shipping to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, and FPO/APO addresses.

Package Tracking / Shipping Status

To track your package, please click here

^ return to top

USER AGREEMENT FOR MOUNTLASSEN.COM WEBSITE

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements thereof are Copyright ę 1999-2005, Rumiano Farms and Pacific Web Effects.  All rights reserved.  Permission is granted for personal, non-commercial use (provided you don't delete or change any copyright, trademark, or other proprietary notices) only to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with MountLassen.com or using this site as a shopping resource.

Your Submitted Material (Recipes, Feedback, Suggestions)

All feedback comments, suggestions, recipes, ideas, or other information that you communicate to us (besides order and contact information that remains private), becomes and remains our property, even if this agreement is later terminated.  This means you can't sue us for using the ideas you submit.  If we use them or anything similar, we don't have to compensate you or anyone else for them.  We will have exclusive ownership of all present and future rights to submissions of every kind.

 

External Sites

This site may contain links to other sites on the Internet that are owned and operated by others.  You acknowledge that Mount Lassen Farms is not responsible for any External Site and its contents.  These links are provided for your convenience and do not constitute approval or endorsement of that site or its products or advertisements.

Links to our Site

Links to http://www.mountlassen.com are appreciated and encouraged.  Direct links to our images, however, are not.

Limitation of Liability

WHILE WE USE REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON OUR SITE, WE MAKE NO REPRESENTATIONS AS TO THE ACCURACY, QUALITY, TIMELINESS, AVAILABILITY, OR COMPLETENESS OF THE INFORMATION AND PRODUCTS, AVAILABLE THROUGH THIS SITE. IN NO EVENT SHALL MOUNT LASSEN FARMS, OR ANY OF ITS OWNERS, PARTNERS, AFFILIATES, AGENTS, EMPLOYEES, OR SUBCONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, ERRORS OR OMISSIONS IN ITS CONTENT OR DELIVERY, DAMAGES, OR ANY DAMAGES WHATSOEVER, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY) ARISING IN ANY WAY FROM THE INFORMATION CONTAINED ON THIS WEBSITE OR FOR ANY DAMAGES OR LOSSES THAT MAY BE CAUSED TO ANY EQUIPMENT AND OTHER SOFTWARE DUE TO ANY VIRUSES, DEFECTS OR MALFUNCTIONS IN CONNECTION WITH ACCESS OR USE OF THIS WEBSITE.

 

This User Agreement shall be governed by and interpreted according to the laws of the State of California. By accessing or using our website, you agree to these policies.  We will post any changes to our policies on this page without notice to you.  This agreement is effective until terminated by either party.

Questions

If you have any other questions, please email us at customerservice@mountlassen.com

Contact Us

If you would like to contact us, please click here

 

or email us at customerservice@mountlassen.com

or telephone (530) 839-2178


Our mailing address:

Rumiano Farms
5485 Hwy 99E
Vina, CA 96092

Feedback

We would love to hear your comments about our products and online store.  Please click here to send feedback to us.

Policies Last Modified: 03/21/2005

 

^ return to top